Thirty days, simply stated.

You have 30 calendar days from the delivery date — verified by carrier tracking — to request a return or exchange. Items must be unused, with original tags and packaging, and accompanied by a receipt or proof of purchase.

Please inspect your order on arrival. If anything is defective, damaged, or incorrect, contact support@dekorfine.com immediately so we can make it right.

What qualifies for a full refund.

Canceling an order.

Cancellations are possible within 3 days of order confirmation. Once this window closes, if the order hasn't shipped yet, contact us — we may still be able to help. Once the package is in transit, orders cannot be canceled.

How to return an item.

Seven steps, in order. Please follow each carefully — deviations may delay or affect your refund.

1. Review this policy to confirm your order qualifies for a return or refund.
2. Submit an inquiry to support@dekorfine.com including your reason for return.
3. We confirm the refund amount based on your reason and the items in your order.
4. We provide the return address and shipment labeling instructions. Refunds require these instructions to be followed.
5. You ship at your own cost. We do not cover return shipping or supply prepaid labels. Please include your order confirmation email inside the package.
6. Notify us by email once shipped, and share the tracking number if available.
7. We process your return within 3–5 business days of receipt.

Refunds, honestly timed.

Once we've received and inspected your return, we'll notify you whether the refund is approved. If approved, funds return automatically to your original payment method within 10 business days.

Bear in mind that your bank or card issuer may need additional time to process and post the refund on their end.