Check your order in three simple steps.

We use 17track.net as our universal tracking tool because a single shipment often passes through multiple carriers on its journey — sea freight, customs handling, then a last-mile courier. 17track pulls all of these updates into one clear timeline so you don't have to search across multiple sites.

01

Go to 17track and enter your tracking number

Open 17track.net — or use the tracker at the top of this page. Paste in the tracking number from your shipping confirmation email.

02

Review your shipment timeline

Every scan point from dispatch to delivery is shown in order. Use the language switcher in the top-right corner to view in your preferred language, or follow the link to the carrier's own tracking page for full detail.

Two routes, matched to your order.

Every Dekorfine piece is dispatched via one of two routes. For most US customers — unless you've selected an express upgrade at checkout — your order will travel by Standard Shipping, our primary route that carefully balances transit time, cost, and protection for the pieces we ship.

Step by step, from production to your door.

Here's what happens once your order is confirmed:

A Standard-size pieces — FedEx or UPS

Pendants, wall sconces, table lamps, and other pieces within standard courier dimensions are delivered via FedEx or UPS Ground from our California distribution point. You'll receive a tracking number by email and can monitor delivery at home.

B Oversized pieces — Truck freight (LTL)

For large chandeliers, extended linear fixtures, or any piece exceeding standard courier limits, we use less-than-truckload (LTL) freight. Once cleared through California, a local freight carrier will coordinate delivery directly to you.

Straight from our facility, when speed matters.

Choosing our Express Shipping upgrade at checkout means your piece skips the ocean entirely. It leaves our production facility within 1–3 business days and reaches your address in 5–10 business days via air courier — FedEx, UPS, or DHL depending on your destination and route availability.

In most cases, your order is simply still at sea.

If your tracking number shows "No information available" or doesn't return any results, please don't be concerned. The vast majority of the time, this simply means your piece is still aboard the container vessel on its way to California.

Ocean freight typically generates no detailed tracking events during the 20–35 day ocean crossing. Real-time updates only begin once the container arrives at a US port, moves through customs, and is assigned to a last-mile carrier such as FedEx or UPS.

Larger pieces ship in custom-built crates.

For chandeliers, long linear pieces, and any fixture that exceeds standard parcel dimensions, we build custom wooden crates specifically sized to each piece. These are not off-the-shelf boxes — each one is constructed around the fixture it contains.

Every crate is designed to:

• Absorb mechanical shock during loading, ocean transit, and multi-stage unloading.
• Manage internal humidity to protect metal finishes and sensitive components throughout the ocean voyage.
• Accommodate forklift handling at ports, warehouses, and delivery points without risk to the piece inside.
• Protect surface finishes with internal padding shaped to fit the fixture precisely.

We consider proper crating to be part of the product, not an add-on — and we absorb that cost rather than compromise on how your order arrives.

Stay calm — every case has a resolution.

Shipping damage is uncommon but possible. If your piece arrives damaged, incomplete, or with a visible defect, following the steps below will make a significant difference in how quickly we can resolve the situation for you.

A What to do — within 72 hours of delivery

1. Photograph the outer packaging first — before opening — particularly any visible damage, dents, or punctures.
2. Unpack carefully and photograph the piece from multiple angles, with close-ups of any damage or defect.
3. Check against the packing list included in the shipment and note any missing components.
4. Email our support team at support@dekorfine.com with your order number, the photos, and a short description of the issue.

B What we'll do — within 24 hours

A dedicated team member will review your case and respond with one of the following resolutions, depending on what's most appropriate for your situation:

• A full replacement piece dispatched at our expense.
• Replacement parts if only a single component is affected — often the fastest path to a resolution.
• A full refund if a replacement is not workable or if you prefer.

We handle every case in-house. You won't be redirected to a third-party warranty service, placed in a support queue, or asked to cover return shipping for our error.

A practical note for those ordering in volume.

If you're planning to specify Dekorfine pieces for a hotel, a multi-unit residential project, or a design showroom, there is one thing we consistently recommend to every volume buyer:

The reasoning is practical:

• International return freight is expensive. A bulk order that needs to come back costs a great deal more than the initial shipping — for everyone involved.
• Physical context changes everything. A sample in your specific room, with your ceiling height, your ambient light, and your existing finishes, will reveal details that renders and photography cannot show.
• We value the long relationship. A bulk order you're genuinely happy with is far more valuable to us than one that creates complications.

Every order. Every customer. Every time.

• 24-hour response on all emails and calls — 7 days a week, including public holidays.
• We reach out first if something unusual happens with your shipment. You'll hear from us before you need to ask.
• Real people handle every case — no automated responses, no routing to external warranty departments.
• Full resolution authority — our support team can issue refunds, dispatch replacements, waive re-shipping fees, and arrange alternative logistics without internal approval chains.

! A note on how to resolve issues

If something goes wrong — a delayed delivery, a damaged item, a billing question — please come to us first.

A direct conversation is almost always faster than any formal process. In most cases, we can reach a resolution within 24 to 72 hours. A chargeback or payment dispute, by comparison, triggers a formal review process that typically takes 4 to 8 weeks — and rarely produces a better outcome for either party.

We've helped a great number of customers navigate their deliveries — through customs delays, courier issues, packaging problems, and everything in between. We'll work through it with you. Just reach out.