We ship to all 50 U.S. states including Alaska and Hawaii. Standard shipping is free of charge on all U.S. orders, with import duties and customs clearance handled entirely by us.

We also ship internationally to over 42 countries across North America, Europe, Australia, and the Middle East. For countries not listed at checkout, please contact us and we will advise on available options.

• Standard Shipping (Free): 4–6 weeks from order confirmation
• Express Shipping (Paid upgrade): 1–3 weeks from order confirmation

Timelines begin from order confirmation. Orders are typically processed and dispatched within 1–3 business days. If your item ships from our U.S. warehouse, delivery may be faster than the estimate above. You will receive a shipping confirmation email with tracking details once your order is dispatched.

Yes — standard shipping is completely free on all U.S. orders with no minimum order value. There are no hidden fees at checkout and no import duties or customs charges at delivery. The price you see is the final price.

• Standard Shipping (Free): Ships via sea freight from Asia, or from our U.S. warehouse if available. 4–6 weeks. All U.S. duties included — nothing extra at delivery.
• Express Shipping (Paid): Ships via air courier (FedEx, UPS, or DHL) directly from Asia. 1–3 weeks. Faster, but U.S. import duties are paid by the recipient upon delivery.

Yes — we ship to all 50 U.S. states including Hawaii and Alaska. Free standard shipping applies. Delivery timelines for Hawaii and Alaska may be slightly longer than for the contiguous states.

Yes — we ship to over 42 countries including the United Kingdom, Australia, Canada, Germany, France, the UAE, Saudi Arabia, and more. Shipping costs and timelines for international orders are shown at checkout.

For international shipments, import duties, taxes, and customs fees are the responsibility of the recipient and vary by country. We recommend checking your local customs regulations before placing an order.

Once your order ships, you will receive a confirmation email with your tracking number. You can track via:

• 17track.net — our recommended universal tracker, covering 1,800+ carriers worldwide
• FedEx, UPS, USPS, or DHL — track directly on the carrier’s own website

Address changes may be possible before dispatch. Contact us as soon as possible at support@dekorfine.com with your order number and the new address. Address changes are only possible within the same country selected at checkout.

Your courier will typically send a notification the evening before delivery. If you know you won’t be available, you can leave a note for the driver with alternative delivery instructions — though this cannot be guaranteed to be followed.

If delivery is missed, you will receive a notice with instructions to reschedule. For freight deliveries, the carrier will contact you in advance to agree a delivery window.

Yes. For large chandeliers, long linear pendants, and fixtures exceeding standard courier dimensions, we use LTL (less-than-truckload) freight. The freight carrier will contact you to schedule a delivery window in advance.

Please confirm before dispatch:

• Truck access — your street can accommodate a commercial vehicle
• Receiving capacity — someone is available curbside at the agreed time

Yes — please contact us before placing your order with your required date. We will advise on the best shipping option and confirm whether your timeline is achievable. For hospitality and project orders with firm installation dates, we strongly recommend reaching out in advance.

You may return most new, unopened and uninstalled items within 30 days of delivery for a full refund. The item must be in its original packaging, safely wrapped, and undamaged.

• Quality or transit damage: We cover free return shipping and a full exchange or refund
• Personal preference / change of mind: Return shipping is the customer’s responsibility

Items not eligible for return: orders or items valued at $5,000 or more; bespoke, custom, or special-order products made to your specifications; items showing signs of installation, modification, or damage caused after delivery.

International returns follow the same 30-day window and conditions as U.S. returns. For orders shipped to the EU, customers have the right to cancel or return within 14 days for any reason, without justification, provided the item is unused with original tags, packaging, and proof of purchase.

For full details, please see our Refund Policy page.

Please take the following steps within 72 hours of delivery:

• Photograph the outer packaging before unpacking
• Unpack carefully and photograph any damage from multiple angles
• Note missing components against the packing list
• Email support@dekorfine.com with your order number, photos, and a description

Our team responds within 24 hours with a resolution: replacement fixture, replacement parts, or a full refund. We handle every case directly — no third-party warranty redirects.

Please contact us immediately at support@dekorfine.com with your order number and a photo of what you received. We will arrange a replacement or full refund and cover all return shipping costs for items dispatched in error.

Once we receive and inspect your return, we will notify you of the outcome within 3–5 business days. If approved, your refund is processed automatically to your original payment method. Allow a further 5–10 business days for your bank to post the funds.

In total, you can expect your refund within approximately 4 weeks of handing your return to the carrier.

Contact us at support@dekorfine.com to initiate a return. We will provide the return address and shipment labeling instructions. Please follow these carefully — refunds require our instructions to be followed.

• Pack the item securely in the original packaging
• Include your order confirmation email inside the package
• Ship at your own cost (unless the return is due to our error)
• Notify us by email once shipped, with a tracking number if available

Shipping charges are non-refundable except where the return is our fault.

Cancellations are possible within 3 days of order confirmation. Contact us as quickly as possible at support@dekorfine.com or call +1 800-715-9483.

There are no minimum order requirements for standard retail purchases. For wholesale and trade orders of 50+ units, please contact us at support@dekorfine.com to discuss wholesale pricing and logistics options (FOB, EXW, CIF, DDP).

Yes — technical specifications and mounting instructions are included in the product packaging and are also available to download directly from each product page on our website.

If you need a specification for a product before purchasing, contact us and we will share the relevant datasheet.

LED sources or lamps are usually included with our fittings. Please check the technical specification on each product page to confirm what is included with a specific fixture. The product datasheet will list all components supplied.

A fixture is suitable for outdoor use if its IP (Ingress Protection) rating is IP54 or higher. The IP rating for each product is listed in the technical specifications on the product page. Fixtures with an IP rating below IP54 are for indoor use only.

Yes — we offer a full custom lighting design service for hospitality, commercial, and residential projects. Our in-house design team can create original fixtures to your specifications, including OEM/ODM production and custom certifications (UL, CE, SAA, SASO, and more).

We also provide complimentary 3D modelling, AutoCAD drawing, and space scene planning services for project clients. Visit our Lighting Projects page or contact us to get started.

Yes — Dekorfine has a dedicated trade programme for retailers, interior designers, architects, and hospitality professionals. Verified trade accounts unlock discounts of up to 35% off retail pricing.

For bulk orders of 50+ units, we provide personalised wholesale quotes including FOB, EXW, CIF, and DDP options. Apply via our Trade Account page or contact us directly.

Use code DFLUX at checkout for 10% off your entire order. This code is available sitewide and can be applied at checkout before payment.

You will receive an order confirmation email immediately after placing your order. A separate shipping confirmation email with your tracking number will follow once your order has been dispatched — typically within 1–3 business days.

Our team is available 7 days a week and responds within 24 hours:

• Email: support@dekorfine.com
• Phone: +1 800-715-9483
• Contact form: dekorfine.com/pages/contact