Widerrufsrecht
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Generally, there are two reasons for return:
1. If it is a product quality problem or transportation damage, we will provide free return and exchange services.
2. If it’s just that the customer doesn’t like our lights, the customer needs to pay the shipping cost for the return and exchange.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We are certain that you will adore your order when it arrives, but if you don't for any reason, please just drop us a quick line via our contact us page or just reply the shipping update emails and we will make it right.
RETURN AND EXCHANGE CONDITIONS
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
1. Any item not in its original condition, which means damaged or missing parts for reasons not due to our error.
2. Any item is different from the item's description.
3. Any item returned to the sender without being delivered.
4. Any item hasn't been delivered within 90days.
All of the above are eligible for a full refund and replacement.
NOT REFUNDABLE
Gift cards
Store Credit
Misinterpretation of product listing despite clear indications for non discounted items.
ORDER CANCELLATION
Cancelling orders is only possible within 4hours after order confirmation. After this time, we cannot provide a refund. (Sometimes, if the order hasn't been shipped, we may available to cancel your order, so please contact us if you haven't received the shipment confirmation.)
RETURN POLICY
Our policy lasts 30 days. If 30 days have gone by since you have received your item according to your tracking number, unfortunately, we can’t offer you a refund or exchange. You must reach out with an inquiry within this time window to be eligible for a return or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
OUR RETURNS PROCESS
Step 1: Read our return policy above to determine whether your order qualifies to be refunded/returned.
Step 2: Submit an inquiry including your reason for return at support@dekorfine.com.
Step 3: We confirm the refund amount you qualify for depending on your reason for return and items in your order.
Step 4: We provide the return address and shipment labelling instructions. If you do not follow our instructions, we cannot give you your refund.
Step 5: You ship the item at your own cost. We do not cover the cost of return shipping or provide pre-paid labels. Please print out your order confirmation email and include it in the returning package.
Step 6: Notify us via email that you have sent your return and provide us with your tracking number if applicable.
Step 7: We will process your return within 3-5 business days of receiving your returned items.
REFUNDS (IF APPLICABLE)
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us through our contact page.
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us:
